Air Canada has confirmed a penetration in their databases that 1.7 million mobile app users and aproximately 20,000 passengers.
The company concluded that it “detected unusual log-in behavior” on its mobile app when personal information for part of its customers “may potentially have been improperly accessed.” The information available to hackers contains basic information containing names, email addresses and phone numbers.
The airline company assures its customers that credit card info on their profiles was “encrypted and stored in compliance with security standards set by the payment card industry or PCI standards,” and therefore, their money is protected.
The airline has locked down all 1.7 million accounts until all of its customers change their passwords. Air Canada has contacted potentially affected customers directly by email starting August 29 to acknowledge them if their account has been accessed by criminals.